Cancellation-Return-Replacement Policy :
1. We will accept the return of the product that is damaged during transit and is rejected by you without accepting delivery by courier is eligible for 100% refund of the sale price of the product.
2. We will accept the product that is wrongly delivered, wrong product, incomplete package, defective etc. subject to the condition that we are informed about such discrepancies within 72 hours from the
date of receipt of the product and provided that the products are returned in their original packing condition, manuals and blank warranty cards.
3. We will try to replace the specific product ordered in case of complaint. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production. Returned items are subject to inspection. Credit will not be granted for items unsuitable for resale. In case of return of any item the amount will be adjusted in the next order.
4. Replacement guarantee of 7 day is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to negligence on part of customer and normal wear & tear. In case of any issue the customer is advised to contact customer service within 72 hours, failing which we may decide to take a request for replacement or not.
5. Due to health, hygienic and safety reasons, products which relate to personal hygiene and self-care can not be returned. Products that come in contact with the body cannot be returned as they can be single use items. No product can be returned if the package has been opened.
6. In case of special orders, where Products are procured specifically for you, and in case of large value orders, trudentonline may reject your return request at its own discretion. This is necessary as the manufacturers or importer of the particular products may not entertain such specific return requests. Also custom made products are final and are not eligible for any return or replacement.
7. Item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment.
8. If any orders are cancelled by you after procurement, but before being shipped , then we will charge restocking fee applicable as per the product category. All orders will attract a restocking fee of 10% of the order value. Refund will be made after deducting such restocking fee as applicable within 7-10 working days.
9. trudentonline may charge a cancellation or return fee if the order is cancelled once the product is ready for despatch and is shipped.